Direct Email Support
Email support@vapevault.vip anytime (live specialist coverage Monday–Friday, 9:00 AM – 6:00 PM ET). Include your order number and device name so our specialists can resolve your request on the first reply.
CUSTOMER CARE & WHOLESALE
Contact VapeVault Support
Real vape hardware specialists based in the US — no endless chatbot loops. Reach out via email or our dedicated wholesale desk.
24/7 InboxDirect Specialist Support
< 4 HoursAvg Email Response
Mon–Fri9:00 AM – 6:00 PM ET
106+ BrandsAuthorized Wholesale
Order Changes & Tracking Help
Need to update a shipping address or swap a flavor before your package leaves our warehouse? Contact us before 1:30 PM ET on the day of your order and our fulfillment leads will update your shipment immediately.
B2B & Brick-and-Mortar Wholesale
Operate a licensed vape shop or lounge? Email wholesale@vapevault.com with your state tobacco/vape retail license and EIN to unlock tier-1 master case pricing across 106+ brands.
COMMON QUESTIONS
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Frequently Asked Questions
Where is VapeVault headquartered?
Our corporate headquarters and primary fulfillment warehouse are located in Las Vegas, Nevada, allowing fast coast-to-coast logistics.
Do you offer a Military & First Responder discount?
Yes! Active-duty military, veterans, and first responders receive 15% off hardware and e-liquids every day. Contact support@vapevault.vip or verify instantly below to activate your account badge.
How does VapeVault Rewards work?
You earn 5 points for every $1 spent automatically when signed into your account. Redeem every 100 points for instant checkout discounts.
NEED DIRECT ASSISTANCE?
Talk to a VapeVault Hardware Specialist
Available Monday–Friday, 9:00 AM – 6:00 PM ET via direct specialist email.
LOVED BY ALLThousands of positive reviews
FAST & FREE DELIVERYFree standard delivery in the US
GET REWARDEDEarn loyalty points on every order
SECURE SHOPPINGSafe and secure checkout
FREE & EASY RETURNSWe make returns easy